Shipping policy

Thank you for shopping with NAYAF. We are committed to providing a smooth and reliable shopping experience.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional periods, or periods of high order volume.

SHIPPING & DELIVERY

Delivery times vary depending on the product, destination, shipping carrier, and fulfillment location. Estimated delivery times will be provided when available during checkout or after your order has been processed.

Please note that delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, customs, or other circumstances outside our control may occur.

MULTIPLE PACKAGES

NAYAF works with multiple fulfillment partners. If your order contains several products, your items may be shipped separately and may arrive in different packages or on different dates. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

ORDER TRACKING

When tracking information is available, you will receive it by email after your order has shipped. Please allow some time for tracking information to update after shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout. Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

LOST, DAMAGED OR MISSING ORDERS

If your order arrives damaged, an item is missing, or you believe your package has been lost, please contact us as soon as possible so we can review the issue and assist you.

INTERNATIONAL ORDERS

International availability may vary by product and destination. Customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country unless otherwise stated at checkout.

QUESTIONS

For questions regarding your order or shipping, please contact us at gyarou20@gmail.com.